Terms and Conditions

• Please choose carefully we do not refund for change of mind
• This includes accidentally ordering products, perceived performance issues, or products mistakenly ordered in the wrong colour/scent. Please be mindful when placing your order that the product you have chosen is right for you and your skin. If you are unsure if a product is suitable for you and wish to speak to one of our experienced therapist we will be more than happy to assist you on your skincare journey. Please feel free to stop by our clinic or call us on 02 95318102 or email us on co*****@***************om.au to arrange a consultation either face to face or over the phone.
• Returns will only be considered if you contact us within 10 days of the goods being received.
  • If Returns are accepted a handling charge of 20% of the purchase price applies.
  • The buyer is responsible for return shipping.
  • The returned package must be received within 7 days of it being authorized.
  • We require that your return item(s) is in saleable condition with the original packaging.
  • If all returns criteria is met, and you are eligible for a refund (be it partial or full) our team will contact you (via the email provided when making the purchase) to inform you of the agreed refund amount and the date of which this refund will be processed.Any monies owed to you will be processed via the payment method used to purchase the items:
• For Purchases Made via Credit card: refunds will issued to the Visa Debit/Mastercard/American Express Card through which the original purchase was made. Please note that refunds may take up to 5-14 days to reflect in your account, depending on the individual processes of your institution.
• For purchases made via afterpay: You may return a purchase in-store or by getting in touch with us via our contact page. Refunds will be processed to Afterpay only, and not to credit card, cash or gift voucher. Once your order has been returned to Nirvana Beauty and receipted by our team, we will send a notification to Afterpay of your return. For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website: https://www.afterpay.com/en-AU/terms
• Please note that we strongly recommend a consultation with one of our experienced therapists either face to face or over the phone prior to you purchasing any products. However, you are welcomed to purchase products without prior consultation. Please be advised that we do not accept liability to adverse reactions of your chosen product to medications, medical conditions or other skin care products as a result of products purchased without prior consultation.

Allergic Reactions

• In the unlikely and rare instance that you experience an allergic reaction to a product please document the reaction with photos and discontinue use immediately.
• Please email us within 7 days at co*****@***********ty.com.au with your order number in the subject heading, alongside any relevant documentation
• once we receive this one of our therapists will contact you to investigate and evaluate the situation.
• Once we receive the posted product, and evaluate the situation, we will contact you with further information on next steps.
• All allergy returns must arrive to us no more than 10% used.
• Any kits must be returned with all items included, failure to do may affect your ability to receive a full refund for your purchase.

Australian Consumer Laws

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To learn more, please visit: https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defect

For your queries, contact us co*****@***************om.au or via our website on https://store.nirvanabeauty.com.au/

Delivery

Nirvana Beauty uses Australia Post OR Courier Please for all deliveries. All parcels will be delivered to the provided address and may require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours, as Australia Post & Courier Please will leave a card with collection point details.

Orders will be packaged in plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment have been processed. Allow normal postage times for delivery.

Nirvana Beauty will dispatch most orders on the same day if the order is processed before 10:00am Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. You will be notified via email or phone if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product or other arrangement.

Postage Cost for domestic orders

Standard Australia Post shipping within Australia

Allow 1-8 working days from the date we ship your order (depending on where you live in Australia).

SHIPPING – Australian Orders

*For orders under $250 Shipping is calculated based on your location and the weight of the products in your cart.

Express shipping cost from $19.90*

* All shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.

Shipping Times: